Politique de remboursement

30-day returns

You can request a change-of-mind return within 30 days after delivery. Contact us through our Contact page with your order number and the items you would like to return. We will provide return instructions and the appropriate return address.

Return shipping

Customers pay return shipping for change-of-mind returns. Gurena Living covers reasonable return shipping costs for damaged, faulty or incorrectly supplied items. Please contact us so we can arrange the appropriate return method.

Damaged, faulty or wrong items

If your order arrives damaged or differs from what you ordered, contact us with your order details and a description of the issue. Photos can help us assess the problem where practical. We will explain the available remedy and next steps.

Refunds

We will notify you after assessing your return. Approved refunds are issued to the original payment method. Your payment provider may take additional time to display the credit.

Your consumer rights

This voluntary 30-day change-of-mind policy does not limit your rights under the Australian Consumer Law or other applicable consumer laws. The 30-day period does not limit claims for faulty or misdescribed goods. Remedies may include repair, replacement or refund as required by law.